Frequently asked questions
Answers to the questions we hear most often.
How to book an online session?
Choose Online Consulting and the required field, then select the nearest available appointment or another suitable time. Click Book session, sign in or create your account, and continue to payment by Fawry, Vodafone Cash or credit card. Your session details are sent after successful payment.
How to choose the right expert?
The selection of the appropriate expert varies for each case.
How to pay for the session?
Available payment methods are Fawry, Vodafone Cash and credit card. After choosing an expert and signing in, continue to the payment page and follow the instructions for your selected method before the request expires. A text message and email confirm successful payment and the session details.
How to cancel a session?
Cancel more than 24 hours before the session to avoid a deduction. Cancelling less than 24 hours before the session results in a 50% deduction. Cancelling within the final 3 hours or not attending results in no refund.
What shall I do if I face any problems before, during, or after the session?
Contact the technical support team on the website. The team is available around the clock to help before, during or after the session.
How many sessions are reserved with the doctor or therapist?
The number of sessions varies according to the patient’s needs. The maximum is 6 sessions and is determined with the therapist responsible for the case.